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Return & Replacement Policy

Effective Date: July 3, 2026

At Akhar Khana, we take great care in ensuring that every book is genuine, carefully inspected, and securely packed before dispatch. As we deal with books and printed publications, returns are accepted only under specific circumstances.

By placing an order on akharkhana.com, you agree to this Return & Replacement Policy.

1. Eligible Returns & Replacements

We offer replacement or return only in the following situations:

  • You received the wrong book.

  • The book was damaged during transit.

  • You received a defective or incomplete product.

If your request meets these conditions and is approved after verification, we will arrange a replacement or issue a refund, depending on product availability.

2. Mandatory Uncut Unboxing Video

To protect both our customers and our business from fraudulent claims, an uncut, continuous unboxing video is mandatory for all return or replacement requests.

The video must:

  • Begin before opening the sealed parcel.

  • Clearly show the shipping label.

  • Show the parcel being opened without any cuts, pauses, or edits.

  • Clearly display the contents of the package.

  • Show any damage or incorrect item received.

Claims submitted without an original, continuous, and unedited unboxing video will not be accepted under any circumstances.

Photographs alone are not considered sufficient proof.

3. Return Request Timeline

Any issue regarding a wrong or damaged product must be reported within 48 hours of delivery.

To raise a request, please contact us with:

  • Order Number

  • Full Name

  • Registered Mobile Number

  • Uncut Unboxing Video

  • Clear photographs (if requested)

Requests received after 48 hours may not be eligible for replacement or refund.

4. Non-Returnable Items

Returns, replacements, or refunds will not be accepted for:

  • Change of mind.

  • Ordering the wrong book.

  • No longer needing the product.

  • Finding the book elsewhere at a different price.

  • Delay caused by courier companies.

  • Minor dents or wear to the outer packaging that do not affect the book.

  • Slight variations in cover design, edition, publisher logo, paper quality, binding, or printing.

  • Color differences caused by screen settings or photography.

  • Complimentary bookmarks or promotional gifts.

  • Products damaged due to misuse, mishandling, moisture, fire, or improper storage after delivery.

5. Order Cancellation

As all orders are processed and packed promptly, orders cannot be cancelled once they have been packed or dispatched.

If you need to modify or cancel an order, please contact us immediately after placing it. We will make reasonable efforts to assist if the order has not yet entered the packing stage.

6. Replacement Process

Once your request is received:

  1. Our team will review the submitted evidence.

  2. If additional information is required, we may contact you.

  3. Upon approval, we will arrange a replacement or another suitable resolution.

  4. If the requested book is unavailable, we may issue a refund at our discretion.

Akhar Khana reserves the right to approve or reject any claim after verification.

7. Refund Policy

Refunds are issued only when:

  • A replacement cannot be provided.

  • The wrong product cannot be replaced.

  • The damaged product is verified and replacement stock is unavailable.

  • An order is cancelled by Akhar Khana before dispatch.

Approved refunds will be processed through the original payment method used during purchase.

Refund processing times may vary depending on your bank or payment service provider.

Refunds for Cash on Delivery orders will be processed through UPI or bank transfer after verification of the customer’s payment details.

8. Complimentary Bookmark Policy

Every eligible order may include a complimentary bookmark.

Bookmarks are promotional gifts provided free of charge and:

  • Have no monetary value.

  • May vary in design, color, or material.

  • Cannot be exchanged or replaced.

  • Do not qualify for refund or replacement if missing or different from those shown in promotional images.

9. Customer Responsibilities

Customers are requested to:

  • Inspect the parcel immediately upon delivery.

  • Record an uncut unboxing video before opening the package.

  • Verify that the correct product has been received.

  • Report any issue within the specified timeframe.

Failure to follow these steps may result in the rejection of the claim.

10. Fraudulent Claims

Akhar Khana reserves the right to reject any claim that appears to be false, misleading, incomplete, or fraudulent.

We may refuse replacement or refund requests where:

  • The required uncut unboxing video is not provided.

  • Evidence has been edited, cropped, or manipulated.

  • The product has been used or intentionally damaged.

  • False or misleading information has been submitted.

Repeated fraudulent claims may result in suspension of future purchasing privileges.

11. Need Help?

If you need assistance regarding a return or replacement, please contact us.

Akhar Khana

📍 Near Girls Govt. Senior Secondary School
Ratia – 125051
District Fatehabad, Haryana, India

📞 Mobile: +91 9466870493

📧 Email: akharkhana@gmail.com

🌐 Website: https://akharkhana.com

Our customer support team will be happy to assist you during business hours.

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