Effective Date: August 10, 2026

At Akhar Khana, we take great care to ensure that every book is genuine, carefully inspected, and securely packed before dispatch. As we deal primarily with books and printed publications, returns and replacements are accepted only under the circumstances described below.

This policy applies to eligible orders delivered within India and internationally.

By placing an order on akharkhana.com, you agree to this Return & Replacement Policy, subject to your rights under applicable law.

1. Eligible Returns & Replacements

We offer a replacement, return, or appropriate resolution where:

• You received the wrong book.

• The book was damaged during transit.

• You received a defective product.

• You received an incomplete product or an item was missing from your paid order.

Once the issue has been verified and approved, we may arrange a replacement or issue an applicable refund depending on product availability and the circumstances of the claim.

This applies to both domestic and international orders.

2. Uncut Unboxing Video

To help us verify damage, incorrect products, missing items, and other delivery-related claims, customers are strongly required to record a continuous, uncut unboxing video while opening the parcel.

The video should:

• Begin before the sealed parcel is opened.

• Clearly show the shipping label.

• Show the parcel being opened without cuts, pauses, or edits.

• Clearly display all contents of the package.

• Clearly show any visible damage, incorrect item, or missing item.

An original, continuous unboxing video serves as the primary evidence for transit-damage, wrong-item, and missing-item claims.

Claims submitted without sufficient supporting evidence may be rejected where we are unable to reasonably verify the issue.

Photographs may also be requested as additional evidence.

Nothing in this evidence requirement is intended to limit any rights or remedies available to customers under applicable consumer law.

3. Return Request Timeline

Any issue involving a damaged, incorrect, defective, or incomplete order should be reported to us within 48 hours of delivery.

To raise a request, please provide:

• Order Number

• Full Name

• Registered Mobile / WhatsApp Number

• Uncut Unboxing Video

• Clear photographs, where requested

• A brief description of the issue

Requests submitted after 48 hours may not be eligible for replacement or refund where the delay prevents us from reasonably verifying that the issue existed at the time of delivery.

4. Non-Returnable Items

Returns, replacements, or refunds are generally not accepted for:

• Change of mind

• Accidentally ordering the wrong book

• No longer needing or wanting the product

• Finding the same book elsewhere at a different price

• Courier delays where the correct product is ultimately delivered in acceptable condition

• Minor dents, marks, or wear to the outer shipping packaging that do not affect the book

• Normal publisher variations in cover design, edition, publisher logo, paper quality, binding, ISBN, or printing

• Minor colour differences caused by photography, lighting, or screen settings

• Complimentary bookmarks or promotional gifts

• Products damaged after delivery because of misuse, mishandling, moisture, fire, improper storage, or other customer-related causes

This section does not exclude any return, refund, replacement, or other remedy that must be provided under applicable law.

5. Order Cancellation

We process and pack orders promptly.

If you wish to modify or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist if the order has not yet entered the packing or dispatch stage.

Once an order has been packed, handed over for dispatch, or shipped, cancellation may no longer be possible.

International Orders

International orders placed using Manual Payment are not dispatched until the final shipping charges have been confirmed and full payment has been received.

If you wish to cancel an international order before making the final payment, please inform us through WhatsApp.

Once an international order has been paid and entered packing or dispatch, the normal cancellation conditions above will apply.

6. Replacement Process

Once we receive your request:

1. Our team will review the information and evidence provided.

2. We may request additional photographs, videos, packaging details, or other information where necessary.

3. If the claim is verified and approved, we will offer an appropriate resolution.

4. Where replacement stock is available, a replacement may be arranged.

5. If a replacement cannot reasonably be provided, an applicable refund may be issued.

For international orders, replacement arrangements may depend on the destination, shipping service availability, customs requirements, and other practical considerations.

Where an issue is caused by an incorrect or damaged item supplied to the customer, we will work with the customer to provide an appropriate resolution.

7. Refund Policy

Refunds may be issued where:

• An approved replacement cannot be provided.

• An incorrect product cannot reasonably be replaced.

• A damaged or defective product is verified and suitable replacement stock is unavailable.

• An item paid for was not supplied.

• An order is cancelled by Akhar Khana before dispatch.

• A refund is otherwise required under applicable law.

Prepaid Orders Within India

Approved refunds will generally be processed through the original payment method wherever technically available.

Processing time may vary depending on the bank, payment gateway, or payment service provider.

Cash on Delivery Orders

Approved refunds for Cash on Delivery orders may be processed through UPI or bank transfer after verification of the customer's payment details.

International Orders

International orders are paid manually after the final shipping charges are confirmed through WhatsApp.

Approved international refunds will therefore be processed through a mutually available payment method, which may include bank transfer or another payment method available to both Akhar Khana and the customer.

The customer may be asked to provide the necessary payment details for processing the refund.

Any time taken by international banks, payment services, or intermediary institutions to credit the refund is outside our direct control.

8. International Shipping, Customs & Refunds

International shipping charges are incurred based on the destination, parcel weight, shipping service, and other applicable factors.

Once an international parcel has been dispatched, shipping charges that have already been incurred are generally non-refundable, except where the refund arises from an error attributable to Akhar Khana or where applicable law requires otherwise.

Any customs duties, import taxes, clearance charges, or similar charges paid directly by the customer to foreign authorities, couriers, or other third parties are outside Akhar Khana's control and may not be refundable by us.

If an international parcel is refused, remains unclaimed, cannot be delivered because of incorrect customer information, or is returned because of a customer-related issue, any additional return or re-dispatch charges may be payable by the customer.

Please refer to our Shipping Policy for complete international shipping terms.

9. Complimentary Bookmark Policy

Eligible book orders may include a complimentary bookmark, subject to availability.

Bookmarks are promotional gifts and:

• Have no separate monetary value

• May vary in design, colour, or material

• Cannot ordinarily be exchanged or replaced

• Cannot be redeemed for cash

• Do not qualify for a refund or replacement merely because a particular design was not received

Availability of complimentary bookmarks may vary.

10. Customer Responsibilities

Customers are requested to:

• Inspect the parcel promptly after delivery.

• Record a continuous unboxing video before opening the package.

• Keep the original parcel and packaging until any issue has been resolved.

• Verify that all ordered products have been received.

• Report eligible issues within 48 hours.

• Provide genuine and complete evidence when requested.

For international shipments, customers are also responsible for providing accurate contact information and cooperating with any reasonable customs or delivery requirements applicable in their destination country.

Failure to provide sufficient information or evidence may affect our ability to verify and resolve a claim.

11. Fraudulent or Misleading Claims

Akhar Khana reserves the right to investigate and reject claims that reasonably appear to be false, misleading, manipulated, incomplete, or fraudulent.

This may include situations where:

• Evidence has been edited or manipulated.

• A different product is presented as the product received.

• Damage appears to have occurred after delivery.

• The product has been intentionally damaged.

• False or misleading information has been submitted.

• The same claim is fraudulently raised multiple times.

Repeated or verified fraudulent activity may result in reasonable restrictions on future orders.

Nothing in this section prevents a customer from exercising rights available under applicable law.

12. Need Help?

If you need assistance regarding a return, replacement, damaged order, or refund, please contact us:

Akhar Khana

📍 Near Girls Govt. Senior Secondary School
Ratia – 125051
District Fatehabad, Haryana, India

📞 Mobile / WhatsApp: +91 9466870493

📧 Email: hello@akharkhana.com

🌐 Website: akharkhana.com

Our customer support team will be happy to assist you during business hours.