Effective Date: August 10, 2026

At Akhar Khana, we are committed to delivering your favourite Punjabi books safely and on time. Every order is carefully packed to help ensure that your books reach you in excellent condition.

By placing an order on akharkhana.com, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

Akhar Khana delivers orders across India and also offers worldwide shipping to supported international destinations.

Customers in India can place their orders directly through our website using available prepaid or Cash on Delivery payment options.

International customers can also place their orders directly through akharkhana.com by selecting Worldwide Shipping during checkout.

International shipping availability may depend on the destination country, postal or courier serviceability, shipping restrictions, and other applicable regulations.

2. Order Processing

For orders within India, we accept both Prepaid and Cash on Delivery (COD) orders.

Customers are encouraged to choose prepaid payment for faster and smoother order processing.

Domestic orders are processed after successful payment confirmation or confirmation of a COD order.

For international orders, customers should select Manual Payment during checkout. International orders are prepaid only.

After an international order is placed, we will contact the customer on WhatsApp to confirm the final shipping charges and provide the applicable payment details.

International orders will be processed for dispatch only after the complete payment has been received and confirmed.

Most orders are packed and dispatched within 1–2 business days after payment or order confirmation.

Orders placed on Sundays or public holidays will normally be processed on the next working day.

During festivals, promotional sales, or periods of high order volume, processing times may be slightly longer.

3. Estimated Delivery Time

Orders Within India

Our estimated delivery timelines are:

North India:
3–5 Working Days

Rest of India:
4–10 Working Days

Delivery timelines begin after your order has been dispatched.

International Orders

International delivery times vary depending on the destination country, courier or postal service, customs clearance, and shipping method available.

An estimated delivery timeframe may be communicated to the customer when the final international shipping charges are confirmed.

International shipments may take longer due to customs processing, local postal operations, public holidays, government restrictions, or other circumstances outside our control.

All delivery timelines mentioned by Akhar Khana are estimates and not guaranteed delivery dates.

4. Shipping Charges

Shipping Within India

Free shipping is available on all orders delivered within India.

There is no standard delivery charge for prepaid domestic orders unless specifically stated otherwise.

For Cash on Delivery (COD) orders, an additional COD charge may apply. The applicable COD charge will be clearly displayed during checkout before the customer places the order.

International Shipping

Free shipping within India does not apply to international orders.

For international orders, the shipping charge displayed during checkout is an estimated round figure only.

Actual international shipping charges may vary depending on factors including:

• Destination country

• Parcel weight

• Package size

• Number of books ordered

• Courier or postal service available

• Applicable international shipping rates

After the order is placed, the exact shipping charge will be confirmed with the customer through WhatsApp.

If the actual shipping cost differs from the estimated amount displayed during checkout, the order amount will be adjusted accordingly before final payment and dispatch.

5. International Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, handling charges, clearance charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated, such charges are not included in the product price or international shipping amount charged by Akhar Khana and are the responsibility of the recipient.

Akhar Khana does not control customs charges imposed by foreign authorities and cannot guarantee whether or how much such charges may be applied.

Customers are responsible for complying with any import requirements applicable in their destination country.

6. Order Tracking

Once your order is dispatched, tracking details will be shared through your registered email address, SMS, WhatsApp, or another available communication method, wherever tracking is provided by the shipping partner.

You can use the tracking information to monitor the status of your shipment.

Tracking availability for international shipments may depend on the courier or postal service selected.

7. Packaging

We take great care in packaging every order.

Books are securely packed using suitable protective packaging materials to minimise the risk of damage during transit.

Each eligible book order may also include a complimentary bookmark, subject to availability.

Bookmark designs may vary and cannot be selected or exchanged.

8. Delivery Partners

We work with trusted courier, postal, and logistics partners for deliveries within India and internationally.

The shipping partner used for an order may depend on:

• Delivery location

• Service availability

• Parcel weight and size

• Delivery speed

• International serviceability

Akhar Khana reserves the right to select the most appropriate available shipping service for an order.

9. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Weather conditions

• Natural disasters

• Public holidays

• Government restrictions

• Customs clearance

• Strikes or transportation disruptions

• Courier or postal operational delays

• International border or customs processing

• Remote or difficult-to-access locations

• Incorrect or incomplete delivery information provided by the customer

Akhar Khana shall not be held responsible for delays caused by circumstances beyond our reasonable control.

10. Customer Responsibility

Customers are responsible for providing complete and accurate information while placing an order, including:

• Full Name

• Complete Delivery Address

• Landmark, if applicable

• PIN Code / Postal Code

• State / Province

• Country

• Mobile / WhatsApp Number

• Email Address

For international orders, customers should provide a working WhatsApp number with the correct country code so that we can communicate the final shipping charges and payment details.

Incorrect, incomplete, or inaccurate information may result in delivery delays, returned shipments, additional shipping charges, or inability to deliver the order.

11. Delivery Attempts

Our courier or postal partners will make delivery attempts according to their applicable delivery procedures.

If delivery cannot be completed because of customer unavailability, refusal, incorrect address details, incomplete contact information, or another customer-related reason, the shipment may be returned to us.

If the customer requests re-dispatch, additional shipping charges may apply and must be paid before the order is shipped again.

For international shipments, any return-to-origin charges or additional international shipping costs arising from an unsuccessful delivery may also be payable by the customer where applicable.

12. Refusal to Accept Delivery

Customers are expected to accept delivery of confirmed orders.

For domestic COD orders, repeated refusal of confirmed shipments without a valid reason may result in restrictions on future Cash on Delivery orders.

For prepaid domestic or international orders, any re-shipping or return-related expenses resulting from refusal or failure to receive the shipment may be deducted or charged where applicable.

13. Damaged or Incorrect Deliveries

If you receive:

• A damaged book, or

• An incorrect book

please contact us within 48 hours of delivery.

To process your replacement request, you may be required to provide:

• Your Order Number

• Clear photographs of the parcel and product

• A continuous, uncut unboxing video recorded from the moment the sealed parcel is opened until the contents are fully visible

Requests submitted without sufficient evidence, including an uncut unboxing video where requested, may not be eligible for replacement.

Any approved replacement or resolution will be handled in accordance with our Return & Replacement Policy.

14. Undeliverable or Returned Orders

If an order is returned to us because of:

• Incorrect or incomplete address

• Customer unavailability

• Failure to receive the parcel

• Refusal of delivery

• Incorrect contact information

• Customs or import-related issues attributable to the recipient

we may contact the customer to discuss available options.

If re-dispatch is requested, additional shipping charges may apply and must be paid before the parcel is shipped again.

For international orders, re-dispatch charges may be different from the shipping amount originally paid.

15. Force Majeure

Akhar Khana shall not be responsible for delays or failure to deliver orders caused by events beyond our reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, government actions, transportation disruptions, war, civil unrest, customs restrictions, international shipping disruptions, or other force majeure events.

16. Need Assistance?

If you have any questions regarding shipping, international delivery, or your order, please contact us:

Akhar Khana

📍 Near Girls Govt. Senior Secondary School
Ratia – 125051
District Fatehabad, Haryana, India

📞 Mobile / WhatsApp: +91 9466870493

📧 Email: akharkhana@gmail.com

🌐 Website: akharkhana.com

Our customer support team will be happy to assist you during business hours.