top of page

Effective Date: August 10, 2026

Welcome to Akhar Khana ("Akhar Khana", "we", "our", "us"), an online bookstore dedicated to bringing authentic Punjabi literature to readers across India and worldwide.

These Terms & Conditions ("Terms") govern your access to and use of our website, products, services, and purchases made through akharkhana.com.

By accessing, browsing, or placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Return & Replacement Policy, and any other policies displayed on our website.

If you do not agree with these Terms, please do not use our website or place an order.

1. ABOUT AKHAR KHANA

Akhar Khana is an online bookstore specialising in Punjabi books, including novels, poetry, history, biographies, literature, religious books, educational books, and other publications.

Our aim is to promote Punjabi literature while providing genuine books, convenient ordering, secure shopping, reliable delivery, and customer support to readers in India and internationally.

2. CONTACT INFORMATION

Akhar Khana

Near Girls Govt. Senior Secondary School
Ratia – 125051
District Fatehabad, Haryana, India

Customer Support

Mobile / WhatsApp: +91 9466870493

Email: akharkhana@gmail.com

Website: akharkhana.com

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

Sundays & Public Holidays: Closed

3. DEFINITIONS

Throughout these Terms:

"Website" refers to akharkhana.com.

"Customer", "User", "You", and "Your" refer to any individual who accesses our website or places an order.

"Company", "We", "Us", and "Our" refer to Akhar Khana.

"Products" refer to books, bookmarks, accessories, gift items, or other merchandise offered through our website.

"Order" refers to an order submitted through our website and accepted by Akhar Khana.

4. ELIGIBILITY

To place an order, you must:

  • Be at least 18 years of age; or

  • Be purchasing under the supervision of a parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate, complete, and truthful.

False, misleading, incomplete, or fraudulent information may result in cancellation of an order and, where appropriate, restrictions on future purchases.

5. ACCEPTANCE OF ORDERS

Every order placed through Akhar Khana is subject to availability and acceptance.

Receiving an automated order confirmation, payment acknowledgement, or order number does not necessarily mean that an order has been finally accepted for fulfilment.

We reserve the right, where reasonably necessary, to:

  • Accept or reject an order

  • Cancel suspicious or potentially fraudulent transactions

  • Refuse service where these Terms are being misused

  • Limit quantities purchased

  • Cancel orders affected by genuine pricing or listing errors

  • Cancel orders where a product becomes unavailable

If an order is cancelled after an eligible payment has already been received, the applicable refund will be processed in accordance with our refund and payment policies.

6. PAYMENT OPTIONS

Orders Within India

Customers in India may choose from the payment options available during checkout.

We currently support:

  • Prepaid Payment

  • Cash on Delivery (COD) where available

Customers are encouraged to choose prepaid payment for faster and smoother order processing.

A separate COD charge may apply to Cash on Delivery orders. Any applicable COD charge will be displayed during checkout before the order is placed.

International Orders

International orders are prepaid only.

International customers should select Manual Payment during checkout.

After the order is placed, we will contact the customer through WhatsApp to confirm the final international shipping charges and provide the applicable payment details.

International orders will be processed for dispatch after the complete final payment has been received and confirmed.

7. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, author names, publishers, editions, ISBNs, and other product information displayed on our website are accurate.

However, occasional typographical, technical, publishing, or human errors may occur.

Where an error is identified, we may correct the relevant information without prior notice.

If a material error affects an order that has already been placed, we may contact the customer before processing the order.

8. BOOK COVER & EDITION VARIATIONS

Publishers may update or change aspects of a book between printings or editions, including:

  • Cover artwork

  • Printing style

  • Fonts

  • Paper quality

  • Binding

  • ISBN labels

  • Publisher logos

  • Edition information

As a result, the actual book supplied may occasionally differ slightly in appearance from the product image displayed on our website while remaining the same title or an equivalent edition.

Normal publisher or printing variations alone will generally not be treated as an incorrect or damaged product, subject to applicable consumer rights.

9. PRODUCT AVAILABILITY

All products displayed on our website are subject to stock availability.

Occasionally, a product may become unavailable after an order has been placed.

In such cases, we may:

  • Cancel the unavailable item or order

  • Offer an alternative edition with the customer's consent; or

  • Provide an applicable refund for the unavailable item

We will not substitute a materially different title without the customer's consent.

10. PRICING

Unless otherwise stated, prices displayed on our website are in Indian Rupees (INR).

Product prices may change from time to time without prior notice. Any change will not ordinarily affect an already accepted order unless there has been an obvious pricing or technical error.

If a material pricing error is discovered after an order has been placed, we may contact the customer to confirm the correct price or cancel the affected order and refund any eligible payment already received.

For international orders, the final amount payable may also include confirmed international shipping charges as communicated through WhatsApp.

Any foreign currency conversion or payment-provider charges, where applicable, may depend on the customer's bank or payment service provider.

11. PAYMENT PROCESSING

Online prepaid payments are processed through the payment gateway or payment services available on our website.

Akhar Khana does not directly store complete debit card, credit card, banking, or UPI credentials processed by third-party payment providers.

Payment authorisation may be subject to the terms, security checks, and policies of the customer's bank or payment provider.

International Manual Payments

Our regular online payment gateway may not be available for international payments.

International customers should therefore select Manual Payment when placing their order.

Once the order has been received, we will communicate the:

  • Final international shipping charge

  • Final payable amount

  • Available payment details

through WhatsApp.

The international order will be dispatched only after the agreed final payment has been successfully received.

12. ORDER CONFIRMATION

Prepaid Domestic Orders

Once payment is successfully received and the order is accepted, the order will enter processing and our team will begin preparing it for dispatch.

Cash on Delivery Orders

COD orders will enter processing after the order has been received and confirmed.

International Orders

An international website order placed using Manual Payment acts as an order request pending final shipping confirmation and payment.

After the order is placed, we will contact the customer on WhatsApp to confirm the exact shipping charges and final payable amount.

The international order will enter normal processing after final payment has been confirmed.

Customers should review their order and contact details carefully after placing an order.

If a correction is required, please contact us as soon as possible and before the order has been packed or dispatched.

13. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete delivery information.

For Indian orders, this includes:

  • Full Name

  • Complete Delivery Address

  • Landmark, where applicable

  • PIN Code

  • Mobile Number

  • Email Address

For international orders, customers should also provide:

  • Country

  • State / Province / Region

  • Postal / ZIP Code

  • Complete international delivery address

  • Working Mobile / WhatsApp Number with country code

  • Email Address

Incorrect or incomplete information may result in delivery delays, failed delivery, returned shipments, or additional shipping costs.

Customers should contact us immediately if they notice an error in their delivery information.

14. ORDER PACKING

Every order is carefully inspected and packed before dispatch.

Books are packed using suitable protective packaging to help minimise the risk of damage during transit.

Once an order has entered packing or dispatch preparation, cancellation may not always be possible.

Please contact us as soon as possible if you need to request a cancellation or modification. Any cancellation or refund request will be handled in accordance with our applicable policies and consumer-law obligations.

15. FREE BOOKMARK POLICY

Eligible book orders may include a complimentary bookmark, subject to availability.

Please note:

  • Bookmarks are complimentary promotional items

  • Designs may vary

  • Colours and materials may differ

  • Customers cannot select a particular bookmark design unless specifically offered

  • Complimentary bookmarks have no separate cash value

  • Complimentary bookmarks cannot ordinarily be exchanged or redeemed for cash

The absence of a particular bookmark design does not affect the book purchased or constitute grounds for returning an otherwise correctly supplied order.

16. SHIPPING

Akhar Khana ships orders throughout India and to supported international destinations.

Shipping Within India

Standard shipping is free on all orders delivered within India.

For Cash on Delivery orders, a separate COD service charge may apply. The applicable COD charge will be displayed at checkout before the order is placed.

Most domestic orders are dispatched within approximately 1–2 business days after payment or order confirmation.

International Shipping

International shipping is not free.

International customers can place orders directly through our website by selecting Worldwide Shipping during checkout.

The international shipping amount displayed at checkout is an estimated round figure only and is not necessarily the final shipping charge.

Actual shipping charges may vary depending on the destination, parcel weight, size, number of books, and shipping service available.

After the order is placed, the final shipping amount will be confirmed through WhatsApp and the payable amount will be adjusted accordingly before payment and dispatch.

Further details are available in our Shipping Policy.

17. ESTIMATED DELIVERY

Within India

Estimated delivery timelines are:

North India:
3–5 Working Days

Rest of India:
4–10 Working Days

International Orders

International delivery timelines vary depending on the destination country, selected shipping service, customs clearance, and local postal or courier operations.

An estimated delivery timeframe may be communicated when the final international shipping arrangements are confirmed.

All delivery periods stated by Akhar Khana are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by courier networks, customs, local accessibility, weather, public holidays, transportation disruptions, government restrictions, and circumstances outside our reasonable control.

18. COURIER & SHIPPING DELAYS

After an order is handed over to the applicable courier, postal, or logistics partner, the physical transportation and delivery of the parcel is handled by that service provider.

Delays may occur due to circumstances including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Courier or postal operational issues

  • Remote-location servicing

  • Government restrictions

  • Customs clearance or border processing

  • International postal delays

  • Force majeure events

Where reasonably possible, Akhar Khana will assist customers with tracking information and delivery-related enquiries.

Nothing in these Terms is intended to exclude any responsibility that cannot legally be excluded under applicable consumer law.

19. ORDER TRACKING

Once an order has been dispatched, tracking details will be shared through the customer's registered communication channel wherever tracking is available.

This may include:

  • Email

  • SMS

  • WhatsApp

  • Courier tracking link

Customers are encouraged to monitor their shipment and respond to delivery attempts or courier communications where necessary.

International tracking availability and frequency of updates may vary depending on the postal or courier service used.

20. DELIVERY ATTEMPTS

Customers should make reasonable arrangements to receive their shipment at the delivery address provided.

If delivery fails because of customer unavailability, incorrect contact details, an incorrect address, refusal, or another customer-related reason, the parcel may be returned to us.

If re-dispatch is requested, the customer may be required to pay the applicable shipping charges before the parcel is sent again.

For international orders, additional international return or re-shipping charges may also apply depending on the courier or postal service.

21. REFUSAL TO ACCEPT DELIVERY

Customers are expected to accept confirmed orders that have been properly dispatched.

For Cash on Delivery orders, repeated refusal of genuine confirmed orders without reasonable cause may result in COD being restricted for future orders.

For prepaid domestic or international orders, refusal or failure to receive a parcel may result in return-to-origin or re-shipping charges where those costs are actually incurred.

Any refund, deduction, replacement, or re-dispatch will be handled according to our Shipping Policy, Return & Replacement Policy, and applicable law.

Repeated misuse or fraudulent use of our ordering system may result in reasonable restrictions on future orders.

bottom of page